PRIVACY POLICY

Effective Date: April 5th, 2023

Top Tier Tree LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy details how we collect, use, disclose, and safeguard your information when you interact with us through our website, services, and communications. We will NEVER sell or give our your personal data, you have our word. Please read this document carefully to fully understand our policies and practices.

 

  1. SCOPE OF THIS PRIVACY POLICY

The Privacy Policy applies to personal information that we collect through:

(a) Our website and online forms

(b) Customer interactions, including service quotes, appointments, and customer service communications

(c) Payment processing and account management services

(d) Marketing efforts, including email newsletters, promotions, and customer surveys

This policy does not apply to third-party websites, applications, or services that may be linked from our website.

  1. TYPES OF INFORMATION WE COLLECT

We collect the following categories of information

(a) Personal Information: Identifiable data such as name, contact information (address, email, phone number), and service history, as provided by the customers.

(b) Financial Information: payment details for transactions, including credit card or bank account information, are securely collected by a third-party processor and not stored on Top Tier Tree LLC servers.

(c) Technical Information: We collect data from visits to our website, such as IP address, browser type, device information, geolocation data, and browsing patterns to enhance site performance and optimize user experience. 

(d) Customer Feedback: Information provided by customers through inquiries, feedback, reviews, or customer service interactions.

(e) Cookies and Tracking Data: We may use cookies, pixels, and similar technologies to enhance website functionality, deliver targeted advertisements, and analyze website usage. Users can control cookie settings through their browser.

  1. HOW WE USE INFORMATION

The information we collect may be used in the following ways:

(a) Service Provision and Improvement: To provide, manage, personalize, and improve our services, and respond to your requests and inquiries. 

(b) Transaction Processing: To process payments and manage customer accounts securely.

(c) Communication and Marketing: To send service-related updates, promotions, and marketing messages (with our prior opt-in consent). Customers can unsubscribe from marketing communications at any time.

(d) Legal Compliance: To comply with applicable laws, regulations, or legal requests, and to prevent fraud, abuse, or other activities.

  1. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information, nor will we ever. However, we may share certain data with trusted third parties, only as needed to support business operations, and strictly in line with this policy. These instances include:

(a) Service Providers: We may share information with contractors, subcontractors, or service providers who support service delivery and operational needs (e.g., payment processors, data storage, marketing agencies).

(b) Legal and Compliance Reasons: If required by law, we may disclose information to government authorities or in response to a valid legal request.

(c)  Business Transfers: In the event of a business transaction (e.g., merger, acquisition), personal information may be transferred to the new business entity, but we will ensure this policy remains in effect.

  1. DATA SECURITY

Top Tier Tree LLC implements strict security measures to protect your information, including:

(a) Data Encryption: Personal data is encrypted during transmission using secure protocols (e.g., SSL/TLS).

(b) Access Controls: Access to customer information is restricted to authorized personnel who need it to perform job-related functions.

(c) Secure Storage: Sensitive data, including payment information (processed via third-party processors), is stored in secure, access controlled environments.

Despite these measures, we cannot guarantee absolute security of information transmitted online. Customers are responsible for maintaining the confidentiality of their accounts and passwords are advised to use secure internet connections.

  1. YOUR RIGHTS AND CHOICES

We provide various options for customers to control their personal information:

(a) Access and Correction: You have the right to request access to your personal information or to correct inaccuracies. Requests can be submitted via email or written request.

(b) Data Portability: You may request a portable copy of your personal data, where feasible.

(c) Deletion: You may request deletion of personal data, subject to appliable legal requirements or other limitations.

(d) Marketing Preferences: You can opt-out of marketing emails and communication by using the unsubscribe link in our emails or by contacting us directly.

  1. DATA RETENTION

Top Tier Tree LLC retains personal data only for as long as necessary to fulfill the purpose outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements. Data retention periods are evaluated based on legal requirements, business needs, and data sensitivity.

  1. CHILDREN’S PRIVACY

Top Tier Tree LLC respects the privacy of all individuals, including children. While our services are primarily directed at adults, we occasionally conduct activities, such as coloring contests, that may involve collecting limited information about children under 18.

(a) Information Collected: For contest entries, we may collect the child’s first name, last initial, and age, along with a parent’s or guardian’s contact information. This information is used solely for contest-related purposes, including determining and notifying winners.

(b) Parental Consent for Photo Posting: With parental or guardian consent, we may post photos of the child’s coloring entries on our Facebook page and/or our website. Photo’s will be labeled with the child’s first name, last initial, and age.

(c) Data Protection and Deletion: All contest-related information is stored securely and deleted after the contest concludes unless further consent is obtained from the parent or guardian for retention.

If parents or guardians wish to withdraw consent for their child’s participation or photo posting, they may contact us at any time to request deletion or removal.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and other similar tracking technologies to enhance your online experience and personalize content. These include:

(a) Essential Cookies: Necessary for website functionality.

(b) Analytical Cookies: Used to collect data on website usage and performance to improve our website.

(c) Advertising Cookies: Used to deliver targeted ads based on browsing habits.

You can manage your cookie preferences through your browser settings or our website’s cookie consent options.

  1. INTERNATIONIAL DATA TRANSFERS

If personal data is transferred to third-party vendors or servers located outside your jurisdiction, we ensure that appropriate data protection measures are in place, including adherence to data protection laws applicable in your region.

  1. UPDATES TO THIS PRIVACY POLICY

Top Tier Tree LLC reserves the right to update this Privacy Policy at any time. We will notify customers of significant changes by posting the updated policy on our website and updating the “Effective Date.” Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

  1. CONTACT US

For any questions, requests, or concerns about this Privacy Policy or data handling practices, please contact us via one of the following options:

(a) Written: Top Tier Tree LLC – 20256 Walden Boulevard Northwest Oak Grove, Minnesota 55011

(b) Email: info@topiertreemn.com 

(c) Call or Text: 763-220-1070

Blake Raffensparger and Luke Mago – Owner/Operators & The Entire Management Team at Top Tier Tree LLC