Effective Date: September 11, 2026
Last Updated: September 11, 2026

Top Tier Tree LLC (“Top Tier Tree,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we may collect, how we collect and use that information, when information may be shared, and the choices available to you when you visit our website, request an estimate, communicate with our team, or use our tree care services.

This Privacy Policy applies to information collected through www.toptiertreemn.com, our contact and estimate request forms, phone calls, email, text messaging, customer interactions, and other business communications.

Top Tier Tree LLC does not sell or rent your personal information. Customer information is not shared with third parties or affiliates for their own marketing or promotional purposes.

1. Information We Collect

Depending on how you interact with Top Tier Tree, we may collect the following types of information.

Contact Information

We may collect information such as:

• Name

• Phone number

• Email address

• Service/property address

• Mailing address, when applicable

• Preferred method of communication

Service and Estimate Information

When you request an estimate or hire Top Tier Tree, we may collect information related to the requested or completed services, including:

• Type of tree service requested

• Information about trees or vegetation on the property

• Property and access information

• Estimate and proposal information

• Scheduling information

• Service history

• Customer notes and communications

• Job and project records

Photos and Project Documentation

We may occasionally take photographs or other documentation of trees, vegetation, work areas, equipment access, property conditions, completed work, or other project-related conditions.

These materials may be used for estimating, planning, documenting property or tree conditions, communicating with customers, maintaining business records, training, quality control, or documenting completed services.

Photos may also occasionally be used for educational, promotional, website, or social media purposes when appropriate. We make reasonable efforts to avoid unnecessarily displaying sensitive or personally identifying information.

Payment Information

Top Tier Tree may accept payment through methods including cash, check, Venmo, and credit or debit card.

Electronic payments may be processed by third-party payment providers, such as QuickBooks or other payment services we may use. Payment card and financial information submitted directly through those providers is handled according to the provider's own privacy and security practices.

Top Tier Tree does not intentionally store complete payment card information in its general customer records.

Website and Technical Information

When you visit our website, certain information may be collected automatically by our website hosting provider, analytics services, advertising services, or other technologies.

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate location derived from an IP address

• Date and time of website visits

• Interactions with website content

• Advertising or referral information

We may use cookies, pixels, tags, analytics tools, and similar technologies as described below.

2. How We Collect Information

We may collect information:

• Directly from you when you complete a website form;

• When you request an estimate;

• When you call, email, or text us;

• During an on-site estimate or service appointment;

• When you enter into an agreement with Top Tier Tree;

• When you make a payment;

• Through communications before, during, or after a project;

• Automatically through our website and related technologies; and

• Through third-party services that support our business operations.

We may maintain customer and project information through electronic records, email, internal business systems, databases, and physical business records.

3. How We Use Your Information

We may use personal information to:

• Respond to questions and service inquiries;

• Prepare estimates and proposals;

• Schedule estimates and tree services;

• Communicate regarding upcoming or ongoing work;

• Provide tree removal, pruning, stump grinding, planting, land clearing, emergency tree services, and other services offered by Top Tier Tree;

• Communicate changes, delays, scheduling information, or other project updates;

• Maintain customer and service records;

• Process and document payments;

• Provide customer support;

• Follow up regarding completed work;

• Improve our services and customer experience;

• Maintain and improve our website;

• Measure website and advertising performance;

• Prevent fraud, misuse, or security incidents;

• Comply with applicable laws and legal obligations; and

• Protect the rights, property, safety, and legitimate business interests of Top Tier Tree, our customers, and others.

4. SMS and Text Messaging

Top Tier Tree may use SMS or text messaging to communicate with customers and prospective customers who have provided consent to receive text messages.

Text messages may include communications regarding:

• Service inquiries;

• Estimate requests;

• Estimate scheduling;

• Appointment confirmations;

• Scheduling changes;

• Arrival or service updates;

• Project-related questions;

• Job status updates;

• Follow-up communications; and

• Other customer service communications related to your relationship with Top Tier Tree.

Providing your telephone number alone does not automatically enroll you in marketing text messages.

Where consent is requested through our website, you may be provided with a separate option to agree to receive SMS communications from Top Tier Tree.

Mobile information, including phone numbers and SMS opt-in or consent information, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in and consent information will not be shared with any third party except service providers as necessary to enable and operate our messaging services, or where disclosure is required by law.

Message frequency varies depending on your inquiry, project, or communication with us. Message and data rates may apply depending on your wireless carrier and plan.

You may opt out of SMS communications at any time by replying STOP to a message from Top Tier Tree. You may reply HELP for assistance or contact us directly at 763-220-1070 or [email protected].

Additional information regarding our text messaging program is available in our SMS Terms & Conditions.

5. Email and Marketing Communications

Top Tier Tree may communicate with customers and prospective customers by email regarding estimates, appointments, projects, service information, and other customer-service matters.

We may also offer customers or website visitors the opportunity to subscribe to newsletters, tree-care information, promotions, seasonal reminders, or other marketing communications.

Where required, marketing communications will be sent in accordance with the consent or preferences provided by the recipient.

Recipients may unsubscribe from marketing emails using the unsubscribe instructions contained within those communications or by contacting Top Tier Tree.

Opting out of marketing communications does not prevent us from sending communications reasonably necessary to respond to an inquiry, provide requested services, administer an existing customer relationship, or communicate regarding an active project.

6. Cookies, Analytics, and Advertising Technologies

Our website may use cookies and similar technologies to operate properly, understand how visitors use the website, improve website performance, and measure the effectiveness of our marketing.

These technologies may include:

Essential Technologies

Certain cookies or technologies may be necessary for basic website functionality, security, form submissions, or other essential website features.

Analytics

We may use third-party analytics services to understand website traffic and visitor behavior, including which pages visitors view and how visitors find our website.

Advertising and Marketing

We may use advertising technologies, pixels, tags, or similar tools provided by advertising platforms to measure advertising performance, understand whether advertisements result in website visits or inquiries, and improve our marketing campaigns.

Third-party analytics and advertising providers may process information according to their own privacy policies.

The specific technologies used on our website may change as our website and marketing services evolve.

7. How We Share Information

Top Tier Tree does not sell or rent personal information.

We may disclose limited personal information to third parties when reasonably necessary to operate our business or provide requested services.

These parties may include:

• Website hosting and technology providers;

• Business phone and communication providers;

• Payment processors;

• Accounting and bookkeeping providers;

• Marketing and website service providers;

• Software and data-storage providers;

• Contractors or subcontractors involved in providing requested services;

• Professional advisors, including attorneys, accountants, or insurance professionals; and

• Government agencies, courts, regulators, or other parties when disclosure is required or permitted by law.

Third-party providers are expected to use information only as reasonably necessary to perform the services for which they are engaged.

Customer information is not shared with third parties or affiliates for their own marketing or promotional purposes.

All information sharing described in this Privacy Policy excludes SMS opt-in and consent information except when disclosure to a service provider is necessary to operate our messaging service or when required by law.

8. Payment Processing

Electronic payment transactions may be processed through third-party providers such as QuickBooks, Venmo, financial institutions, or other payment processors.

Top Tier Tree does not control the privacy or security practices of independent payment providers. Information provided directly to those services is subject to their respective privacy policies and terms.

We may retain transaction records, payment status, invoice information, and other information reasonably necessary for accounting, tax, customer-service, and business-record purposes.

9. Reviews and Testimonials

Top Tier Tree may display customer reviews or testimonials obtained from review platforms, social media, direct customer feedback, or other sources.

Reviews publicly posted to third-party platforms may already be publicly available.

When using customer feedback provided directly to Top Tier Tree for promotional purposes, we may identify the customer by first name, first name and last initial, or another limited identifier unless additional permission has been provided.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer and project history, responding to inquiries, accounting and tax purposes, resolving disputes, maintaining insurance or business records, and complying with legal obligations.

Different types of information may be retained for different periods depending on business, contractual, insurance, tax, safety, and legal requirements.

When information is no longer reasonably necessary, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with our business practices and applicable requirements.

11. Data Security

Top Tier Tree takes reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer information is limited to individuals and service providers who reasonably require access for legitimate business purposes.

However, no website, electronic communication, database, storage system, or internet transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

12. Your Privacy Choices

Depending on the circumstances and applicable law, you may contact us to:

• Ask what personal information we maintain about you;

• Request correction of inaccurate contact information;

• Request deletion of certain personal information;

• Update your communication preferences;

• Unsubscribe from marketing emails; or

• Opt out of SMS communications.

Certain information may need to be retained when required for legitimate business purposes, contractual obligations, accounting, tax, insurance, dispute resolution, safety documentation, or legal compliance.

To submit a privacy-related request, contact us using the information provided at the end of this Privacy Policy.

13. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, review services, payment providers, or other services operated by third parties.

Top Tier Tree does not control the privacy practices, security, content, or policies of independent third-party websites and services.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

14. Children's Privacy

Top Tier Tree's general website and tree care services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our general contact or estimate request forms.

From time to time, Top Tier Tree may conduct community events, contests, educational activities, or other programs involving children or families. Those activities may be subject to separate rules, consent procedures, or privacy disclosures appropriate to the particular program.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, legal requirements, or privacy practices.

When changes are made, the revised Privacy Policy will be posted on our website and the “Last Updated” date will be changed accordingly.

We encourage visitors to periodically review this page for updates.

16. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or Top Tier Tree's handling of personal information may be directed to:

Top Tier Tree LLC
Serving the Twin Cities and surrounding Minnesota communities

Website: www.toptiertreemn.com
Email: [email protected]
Phone: 763-220-1070