Effective Date: September 11, 2026
Last Updated: September 11, 2026

Welcome to the website of Top Tier Tree LLC (“Top Tier Tree,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of www.toptiertreemn.com, including its content, forms, features, and other online services.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the website.

These Terms apply primarily to the use of our website and online services. Tree care work performed by Top Tier Tree may be subject to separate estimates, proposals, contracts, work authorizations, payment terms, or other agreements. If a separate written agreement conflicts with these website Terms regarding services being performed, the terms of the applicable written service agreement will control.

1. About Top Tier Tree

Top Tier Tree LLC is a Minnesota tree care company serving residential, commercial, property management, and other customers throughout the Twin Cities and surrounding Minnesota communities.

Services may include tree removal, tree trimming and pruning, stump grinding, tree planting, land and lot clearing, storm damage response, emergency tree services, and other related tree care services.

Information about services displayed on our website is provided for general informational purposes and does not guarantee that a particular service is available for every property, tree, location, or circumstance.

2. Website Use

You may use our website for lawful purposes, including:

• Learning about Top Tier Tree and our services;

• Requesting an estimate;

• Contacting our team;

• Reviewing tree care information and educational resources;

• Accessing our contact information; and

• Learning about promotions, services, or other offerings.

You agree not to misuse the website or interfere with its normal operation.

You may not knowingly:

• Attempt to gain unauthorized access to the website or related systems;

• Introduce malicious software, code, viruses, or other harmful material;

• Use automated systems to excessively access or scrape the website;

• Submit intentionally false or misleading information;

• Impersonate another person or organization;

• Use the website for unlawful, fraudulent, or abusive purposes; or

• Attempt to disrupt the security or availability of the website.

We reserve the right to restrict access to the website when reasonably necessary to protect Top Tier Tree, our customers, our systems, or other users.

3. Estimate and Contact Requests

Our website may allow you to submit a contact request or request an estimate for tree care services.

Submitting a form through our website does not create a contract, guarantee an appointment, guarantee service availability, or obligate Top Tier Tree to perform any work.

Information submitted through an estimate request is used to help us understand your needs and contact you regarding potential services.

We may need to inspect the property, trees, site conditions, access, hazards, or other factors before providing an estimate.

Any estimate, proposal, or pricing provided by Top Tier Tree may be subject to separate terms and conditions.

4. Estimates, Pricing, and Service Availability

Prices displayed or discussed generally on our website, advertisements, educational materials, or other marketing materials should not be considered a binding quote unless specifically identified as such.

Tree care pricing can depend on numerous site-specific factors, including tree size, condition, location, accessibility, equipment requirements, surrounding structures, hazards, disposal requirements, and the scope of requested work.

A price becomes applicable to a specific project only when provided through an authorized estimate, proposal, agreement, or other communication from Top Tier Tree.

Estimates may have expiration dates or other conditions as stated in the applicable estimate or proposal.

Submitting an estimate request does not reserve a place on our schedule.

Service availability and scheduling may vary based on workload, weather, emergencies, equipment availability, site conditions, and other operational circumstances.

5. Tree Care Information and Educational Content

Our website may contain information about trees, tree health, pruning, removal, pests, diseases, storm damage, planting, safety, and other tree-related subjects.

This content is provided for general educational and informational purposes only.

Trees and site conditions can vary substantially. Information provided on the website should not be considered a diagnosis or site-specific professional recommendation for a particular tree or property.

Photographs, symptoms, descriptions, articles, FAQs, and other online information cannot always establish the condition, structural integrity, disease status, or risk associated with a particular tree.

Where appropriate, an on-site inspection may be necessary before recommendations can be made.

6. Emergency Tree Situations

Information provided through our website regarding emergency or storm-damaged trees is intended for general informational purposes.

Submitting a website form does not guarantee immediate emergency response.

If a fallen or damaged tree has created an immediate threat to life, fire, electrical hazards, downed utility lines, or another public emergency, contact 911 or the appropriate utility/emergency authority first.

Do not approach or touch trees, limbs, equipment, fences, vehicles, or other objects that are contacting or located near downed electrical lines.

Top Tier Tree's ability to respond to an emergency depends on factors including location, weather, crew availability, equipment availability, site safety, and the nature of the emergency.

7. Scheduling and Weather

Tree care operations are affected by weather and environmental conditions.

Scheduled work may need to be postponed, rescheduled, interrupted, or modified because of:

• Severe weather;

• High winds;

• Lightning;

• Excessive rain;

• Snow or ice;

• Unsafe ground conditions;

• Equipment issues;

• Emergency storm response;

• Site-access limitations; or

• Other circumstances affecting safe operations.

Safety takes priority over maintaining a scheduled service date.

Specific scheduling and cancellation provisions applicable to a project may be contained in the customer's estimate, proposal, or service agreement.

8. Customer Responsibilities

Customers requesting service are responsible for providing accurate information regarding the property and requested work.

Depending on the project, customers may also be responsible for informing Top Tier Tree about known conditions that could affect the work, including:

• Property boundaries;

• Private underground utilities;

• Irrigation systems;

• Invisible/electric pet fencing;

• Septic systems;

• Drain fields;

• Wells;

• Private electrical lines;

• Landscape lighting;

• Underground structures;

• Access restrictions; and

• Other known property conditions that may not be readily visible.

Specific customer responsibilities associated with a tree care project may be described in the applicable estimate, proposal, or service agreement.

9. Property Ownership and Authorization

By requesting work on a property, you represent that you are the property owner or otherwise have appropriate authority to request the proposed work.

Top Tier Tree may request additional authorization when property ownership, property boundaries, rental arrangements, association requirements, neighboring trees, or other circumstances create uncertainty regarding who may authorize the work.

Customers are responsible for obtaining any permissions required from property owners, associations, neighbors, or other private parties unless otherwise agreed in writing.

10. Permits, Utilities, and Local Requirements

Tree removal, pruning, planting, land clearing, and related activities may be subject to local ordinances, permitting requirements, utility restrictions, protected-tree requirements, or other regulations.

Requirements vary by municipality and property.

Unless specifically stated otherwise in a written estimate or agreement, customers are responsible for identifying property-specific restrictions or permissions that apply to their property.

Top Tier Tree may assist with or obtain certain permits or utility-related coordination when included within the agreed scope of work.

11. Payments

Top Tier Tree may accept payment through methods including:

• Cash;

• Check;

• Venmo; and

• Credit or debit card through QuickBooks or another authorized payment processor.

Available payment methods may change.

Electronic transactions may be processed through third-party payment providers and may also be subject to those providers' terms and privacy policies.

Payment schedules, deposits, due dates, late-payment provisions, fees, and other project-specific payment terms will be stated in the applicable estimate, invoice, proposal, or service agreement when applicable.

12. Text Messaging

Customers and prospective customers may have the option to consent to SMS/text communications from Top Tier Tree.

Text communications may include estimate communications, appointment information, scheduling updates, service notifications, project communications, and other customer-service messages.

Participation in our SMS program is subject to our separate SMS Terms & Conditions and Privacy Policy.

Consent to receive SMS communications is not a condition of purchasing services.

13. Email Communications

By contacting Top Tier Tree or requesting services, you understand that we may communicate with you by email when reasonably necessary to respond to your inquiry, prepare an estimate, schedule services, provide project information, send documents, or otherwise administer our business relationship.

Marketing communications, where offered, may include an option to unsubscribe.

14. Photos and Project Documentation

Top Tier Tree may photograph trees, vegetation, property conditions, work areas, equipment access, or completed work for legitimate business purposes, including estimating, planning, documentation, safety, quality control, training, and recordkeeping.

Certain photographs may also be used for educational or promotional purposes when appropriate.

Additional information regarding our handling of personal information is available in our Privacy Policy.

15. Reviews, Testimonials, and Third-Party Platforms

Our website may display reviews, testimonials, ratings, or other content originating from customers or third-party platforms.

Reviews and testimonials represent the experiences and opinions of the individuals who provided them. Individual experiences may vary.

Top Tier Tree does not guarantee that every customer or project will produce identical results.

Third-party review platforms and social media services operate independently and are subject to their own terms and policies.

16. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms, payment processors, review platforms, mapping services, or other external resources.

Links are provided for convenience and do not necessarily constitute an endorsement of all content, products, services, or practices of the third party.

Top Tier Tree does not control and is not responsible for the availability, content, security, privacy practices, or terms of independent third-party websites.

17. Intellectual Property

Unless otherwise stated, the content appearing on the Top Tier Tree website—including text, photographs, graphics, logos, branding, page designs, educational materials, articles, and other original content—is owned by or licensed to Top Tier Tree LLC and is protected by applicable intellectual-property laws.

You may view and use website content for ordinary personal and informational purposes.

You may not reproduce, distribute, republish, sell, commercially exploit, or represent Top Tier Tree's original content as your own without prior written permission, except where otherwise permitted by law.

18. Website Accuracy

We make reasonable efforts to keep information on our website accurate and current.

However, website content may occasionally contain errors, omissions, outdated information, or technical inaccuracies.

Service offerings, availability, pricing practices, service areas, promotions, policies, and other information may change.

We reserve the right to correct, modify, or update website content at any time without prior notice.

19. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable because of maintenance, hosting issues, software updates, technical failures, security concerns, or circumstances outside our reasonable control.

20. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its general informational content are provided on an “as is” and “as available” basis.

Top Tier Tree makes no guarantee that general website information will be suitable for every tree, property, circumstance, or intended use.

Nothing on the website creates a warranty regarding tree condition, treatment success, future tree health, property conditions, or the outcome of services unless such a warranty is expressly provided in a separate written agreement.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Top Tier Tree LLC will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from the use of, inability to use, or reliance upon general information contained on this website.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Liability associated with tree care services actually performed by Top Tier Tree may be governed by the applicable estimate, proposal, contract, warranty, or other service agreement.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Top Tier Tree LLC and its owners, employees, representatives, and agents from claims, losses, or expenses arising from your unlawful misuse of the website or material violation of these Terms.

This provision does not apply to claims arising from Top Tier Tree's own conduct where liability cannot legally be waived or transferred.

23. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how Top Tier Tree collects, uses, shares, and protects personal information.

Our SMS communications are additionally governed by our SMS Terms & Conditions.

24. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Minnesota, without regard to conflict-of-law principles.

Any dispute relating specifically to these website Terms will be handled in accordance with applicable Minnesota and federal law.

Nothing in this section prevents either party from exercising rights or remedies available under applicable law.

25. Changes to These Terms

Top Tier Tree may revise these Terms periodically to reflect changes in our website, services, business practices, technology, or legal requirements.

When these Terms are updated, the revised version will be posted on our website and the “Last Updated” date will be changed.

Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

26. Contact Us

If you have questions regarding these Terms of Service, please contact:

Top Tier Tree LLC
Serving the Twin Cities and surrounding Minnesota communities

Website: www.toptiertreemn.com
Email: [email protected]
Phone: 763-220-1070